FAQ
Welcome to 4k999's FAQ page
From deposits and withdrawals to bonuses and support — find clear answers to the most common questions about using 4k999, all in English.
Whether you are new to 4k999 or a returning player, it is natural to have questions about your account, payments, bonuses, or support from time to time. On this page we have organised the questions Bangladeshi players ask most often into four categories — deposits, withdrawals, contact & support, and bonuses & offers. If you do not find your answer here, our 24/7 live chat support is always available.
All FAQs
Deposits
Log in to 4k999, go to the "Deposit" option, and select bKash as your payment method. Send your chosen amount to the bKash number shown. Once sent, confirm by entering the transaction ID and amount in the form. Your account balance is usually updated within a few minutes. If you have any issues, let us know via live chat.
Deposits are usually credited within a few minutes. However, there may be a slight delay due to the payment gateway. If more than 15 minutes have passed, contact us via live chat. Have the following ready: your bKash / Nagad / Rocket transaction ID, the time you sent it, and the amount — providing these will help support verify your payment quickly.
The minimum deposit amount at 4k999 is ৳200. This applies to all three payment methods — bKash, Nagad, and Rocket. Whichever mobile wallet you use, the minimum limit remains the same.
4k999 itself does not charge any additional deposit fees. However, bKash, Nagad, or Rocket may deduct a small charge according to their own transaction policies — this depends on the mobile operator's terms. It is a good idea to check the fees in your wallet app before making a deposit.
Yes, at 4k999 you can deposit money through all three mobile wallets — bKash, Nagad, and Rocket. The process is nearly the same for each — simply select your preferred wallet from the payment options and follow the instructions. Note that Rocket is the mobile wallet service of Dutch-Bangla Bank.
Withdrawals
Yes, for security reasons withdrawals are always sent to a bKash, Nagad, or Rocket wallet registered in your own name. Requests to another person's wallet are not accepted. This is a required rule to protect your account.
Yes, at 4k999 you can submit a withdrawal request any time of day, 7 days a week. Processing continues even at night or on public holidays. Your money usually arrives in your wallet within 10 to 45 minutes.
The minimum withdrawal amount at 4k999 is ৳800. This limit applies to all three methods — bKash, Nagad, and Rocket. If your balance is lower than this, you will need to play more to increase your balance first.
Yes, seeing a "Pending" status right after submitting a request is normal — it means your request has been successfully received and is being processed. 4k999 usually completes withdrawals within 10 to 45 minutes. If the status has not changed after 45 minutes, contact us via live chat.
Your money usually arrives in your mobile wallet within 10 to 45 minutes of submitting the withdrawal request. This is part of 4k999's fast payout policy. In some cases, network issues may cause a slight delay.
Contact & Support
4k999 has two support channels: 24/7 live chat and email. Instant assistance is available via live chat. The email address is [email protected]. Both channels support communication in Bengali and English.
Before contacting support, have the following ready: your account username or email, the time the issue occurred, and if it is payment-related, the transaction ID and amount, as well as the name of the device and browser you were using. Providing this information helps resolve issues faster.
The 4k999 support team assists in both Bengali and English. With Bangladeshi players in mind, you can communicate fully and comfortably in Bengali — there is no need to hesitate because of language.
Yes. 4k999's live chat is open 24 hours a day, 7 days a week — whether it is night, early morning, a weekend, or a public holiday, help is available at any time. Emails are also responded to promptly.
Bonuses & Offers
A wagering requirement means you must place a certain amount in bets before you can withdraw bonus money. At 4k999 this is 25x — meaning you only need to wager 25 times the bonus amount, not the deposit amount. Example: if you receive a ৳1,000 bonus, you need to place ৳1,000 × 25 = ৳25,000 in bets before the bonus winnings become withdrawable.
Yes, every bonus has a set expiry period. If the wagering requirement is not completed within the given time, the bonus and any winnings earned from it may be cancelled. Check the expiry date in the bonus terms when claiming it, and try to complete the wagering on time.
No. The 4k999 100% welcome bonus (up to a maximum of ৳15,000) can only be received once per account — at the time of the first deposit. If the same person opens multiple accounts to claim the bonus, that is against the rules and the account may be cancelled.
In some cases it is possible to request a bonus cancellation — however, if the bonus balance has been used or wagering has been partially completed, the entire bonus and related winnings will be cancelled. Discuss with support before cancelling to avoid losing your balance.
Generally, slots, live casino, and many table games count towards wagering. However, some games or low house-edge bets may not count fully towards the wagering requirement. Check the terms of your bonus offer for the specific list, or ask via live chat.
The welcome bonus is 100% — a bonus equal to your deposit, but up to a maximum of ৳15,000. Depositing ৳32,000 gives a bonus of ৳15,000 (because the cap is ৳15,000), bringing your total balance to ৳47,000. Smaller example: a ৳1,000 deposit gives a ৳1,000 bonus, for a total of ৳2,000.
Still have questions?
If you did not find the answer to your question on this page, the 4k999 support team is always here for you. Reach out via live chat in moments or by email — full assistance is available in Bengali.
Contact us via Live ChatLive Chat
24/7 instant support, in Bengali and English
Email Support
[email protected] — send a message any time